Last updated: January 2025 | Applicable for the Bangladesh market
When registering an account at ek22, your name, email address, mobile number, and date of birth are collected. National ID or passport information may also be requested for identity verification purposes. For financial transactions, payment method details are collected, however full card numbers or bank PINs are never stored. While using the platform, your device type, browser information, IP address, and session activity are automatically logged. This information is used to ensure platform security and improve the user experience. We use cookies and similar technologies to remember your preferences and assist with session management.
Collected information is primarily used for account management, transaction processing, and providing customer support. Your activity may be monitored to prevent fraud and ensure platform security. ek22 never sells your personal information to third parties or rents it out for advertising purposes. Limited information may be shared to fulfill legal obligations or at the request of regulatory authorities, always within the bounds of applicable law. You may receive emails or SMS messages about new platform features, offers, or important updates, from which you can opt out at any time. Analytical data is used to improve our services, but always in anonymized form.
Ek22 uses industry-standard SSL encryption and secure server infrastructure to protect your data. Regular security audits are conducted to prevent unauthorized access, and staff are trained on data protection. You have the right to view, correct, and request deletion of your own data — contact our support team to do so. Even after account closure, certain data may be retained for a specified period as required by law. Data from minors (under 18) is not collected, and any such data identified will be deleted immediately. If any changes are made to the privacy policy, a notice will be posted on the platform, and significant changes will be communicated via email.